News Update on Hotel issues, insight and education
Sumber : Antara
Villagers stand on a crater of Mount Bromo as they wait for sunrise. Bromo crater is among 16 new tourist destiations as part of ecological tourism to attract more foreign tourists to Indonesia.
REPUBLIKA.CO.ID, BEIJING - Indonesian government targets 800,000 to 900,000 foreign tourists from China in 2013. Minister of Tourism and Economic Creative, Mari Elka Pagesto, said government tried to increase the number of foreign tourists, including from China.
"Our target in 2013 is nine million foreign tourists," she said optimistically on Tuesday. The target is 25 percent higher from the previous year.
Government has provided several direct flights from Indonesia to several cities in China, such as from Jakarta - Beijing, Jakarta - Shanghai and Jakarta - Guangzhou. The government also provide Mandarin Chinese language lesson for guides.
Pangestu said that government offered some special packages for Chinese tourists during their holiday, such as Chinese New Year, Chinese National Day and during school holiday in China.
To promote other cities in Indonesia, government develops 16 new destinations. "We are drafting action program for the next three years to enhance marine tourism, particularly diving, sport travel, cruise tourism," she said.
The 16 new destinations cover Medan-Toba for geological tourism, Kepulauan Seribu for marine tourism, Jakarta for cultural heritage, Bromo-Tengger-Semeru for ecological tourism, Kintamani-Batur Lake for geological tourism, Borobudur for cultural heritage, Menjangan-Pemuteran for marine tourism, Kuta-Sanur-Nusa Dua also for marine tourism, Rinjani for ecological tourism, Komodo for ecological tourism, Ende-Kelimutu for ecological tourism, Tanjung Puting for ecological tourism, Toraja for cultural heritage, Bunaken for marine tourism, Wakatobi and Raja Ampat also for marine tourism.
By Jimmy Im
Hilton Frankfurt Airport, connected to terminal one via skywalk,has a six-storey atrium lobby with panoramic glass elevators.
BBC - The reputation of airport hotels speaks for itself. Most people would agree that they're staid, soulless and lacking personality with little imagination to interior design and restaurant menus. There's usually more concrete than charm, beds are often uncomfortable, and let's not get started on that view of… a parking lot.
But with more travellers taking to the skies than ever before, airport hotels have started wooing fliers by throwing decades-old expectations out the window. Older hotels have gone through redefining facelifts while newer hotels come equipped with first-class gyms and spas, spacious workstations and swimming pools. In fact, airport hotels, which are generally cheaper than their city-centre counterparts, have been experiencing a major style evolution.
Hilton Hotels and Resorts pioneered the concept of airport hotels in 1959 at San Francisco International Airport. Since then, the brand has continued to reconceptualise the airport hotel model, infusing comfort and functionality with sleek design. The latest example is Hilton Frankfurt Airport, opened in December 2011 in the futuristic Squaire complex and connected via skywalk to the airport’s terminal one. The 249-room hotel, only 15 minutes from downtown, has a six-storey atrium lobby with panoramic glass elevators; its Fifth, Lounge and Bar is socially buzzing; the spa comes with a 24-hour fitness centre, steam room and sauna; and the business centre operates 24/7 with 10 meeting rooms. And you can leave your earplugs at home – the hotel is equipped with soundproof windows.
Hilton has continued breaking new ground with a 433-room hotel at Amsterdam’s Schiphol Airport, designed by the prominent Dutch architects Mecanoo. The new building will replace the current Hilton property and is scheduled to open in 2015 with 23 meeting rooms, a restaurant and bar, a spa and fitness centre and an atrium lobby.
“New airport hotels have become destinations much like an urban downtown hotel or resort property by focusing on forward-thinking design, leisure amenities and outstanding culinary and beverage offerings,” said Rob Palleschi, global head at Hilton Hotels and Resorts.
Perhaps the most groundbreaking airport hotel concept to recently make waves is Starwood Hotels and Resorts' Aloft brand. This "style-at-a-steal" concept launched its first hotel in Montreal in June 2008 and, due to its success, 11 others have popped up near airports around the world, from San Antonio, Texas to Bogota, Colombia. Repeat guests have become accustomed to Aloft’s signature amenities such as re:fuel, a 24-hour deli; re:mix, a social lounge; and w xyz; a cocktail bar. The brand also offers Arf, a dog-friendly programme, and Splash, an indoor or outdoor pool depending on the location. While the demographic skews toward younger travellers on a budget – rooms cost around $120 a night, depending on the location – business travellers consider it a convenient option thanks to the excellent amenities.
Quebec’s Groupe Germain Hospitalite, known for their boutique properties throughout Canada, opened their first airport hotel in Toronto’s Pearson International Airport in July 2012. The 153-room modern lodging, connected to the airport via the regular LINK train, offers extra comfort amenities such as 100% Egyptian cotton and goose down bedding and work stations with ergonomic chairs. They’ve ditched a full-service restaurant for a self-serve commissary, and minimise superfluous services to keep prices down. And in another win for travellers, the nightly rate of 149 Canadian dollars is the same every day of the year.
By Katia Hetter
More than 75% of U.S. hotels have towel and linen reuse programs, according to an industry survey
(CNN) -- Dan Condon believes in recycling. Just not when it comes to his hotel towels.
Condon composts when he's at home in Boulder, Colorado. He eats local, organic and fair-trade food and drives a Honda CR-Z hybrid sports car.
You might call him green.
Except he's not so green when he travels for his work at an education nonprofit and stays in a hotel, which happens about 10 weeks per year. There, he uses a new towel every day. And don't try to bribe him with a drink or dessert coupon to get him to reuse the same one.
"I could care less about rewards for environmentally conscious behavior unless it's miles," Condon wrote in an e-mail.
If hotels can't convince a hybrid-driving recycling enthusiast like Condon to go green while traveling, how can they possibly convince everyone else?
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That's the problem of hotels trying to "green" your hotel stay. After guests have paid a pretty penny for a night at the inn, even the most environmental guests may want to treat themselves to fresh towels every day and those little bottles of sweet-smelling shampoo.
Despite the fact that most people describe themselves in surveys as environmentally conscious and as preferring green products, there's a big gap between consumer attitudes and consumer behaviors when it comes to going green, said Michael Giebelhausen, a marketing professor at the Cornell University School of Hotel Administration.
"It can be nice to have fresh towels, and not doing so is a sacrifice," said Giebelhausen, whose current research focuses on the impact of hotel sustainability programs on guest satisfaction. "Participating requires some effort, and there's some cost to be incurred on the part of the consumer."
Guests who go green are happy
Nearly 90% of hotel guests are offered the chance to do something sustainable during their stays, and about two-thirds will participate, according to Giebelhausen's analysis of 2011 data from the J.D. Power and Associates North America Hotel Guest Satisfaction Study.
Those guests who participate in a hotel's green programs report that they are more satisfied with their stays than guests who do not participate. Participating in a hotel's sustainability program provides "a feeling that it was good to be green, it made them feel good about themselves, and that translated to the service provider," Giebelhausen said.
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"These guests, who are ostensibly receiving a lower level of service, report being more satisfied overall with their stay."
There's just one catch: Guests who don't participate in voluntary sustainability programs reported the lowest levels of satisfaction with their hotel stays. "One explanation for these findings is that when people don't live up to their ideals, and vice versa, this affects how satisfied they are with the entity that presented them this 'moral dilemma,'" Giebelhausen said.
Sustainability is becoming the norm
It makes business sense for hotels to go green: Increasing sewage rates, stricter water use requirements and more recycling options are all convincing hotels to reduce their water and energy costs, said hotel industry veteran Pat Maher, an environmental consultant and "green guru" for the American Hotel & Lodging Association.
More than 75% of U.S. hotels have linen and towel reuse programs, 59% have guest or internal recycling programs, and 46% have a water-saving program, according to a 2012 American Hotel & Lodging Association survey of its members.
They also have "back of the house" programs that include low-flow shower heads, faucets and toilets; energy-efficient light bulbs, high-efficiency appliances and other efforts. Some are required by local governments; others just make business sense.
That translates into real dollars: The U.S. Environmental Protection Agency has found that hotels and other lodging facilities use more than 510 trillion BTU of energy annually at a cost of more than $7.4 billion. That energy use generates 54 million metric tons of greenhouse gas emissions, equal to the emissions from more than 11 million passenger vehicles, according to the agency.
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The EPA reports that the lodging industry could save $745 million annually by reducing energy use by 10%. That translates to 60 cents more revenue per room night at limited-service hotels and $2 at full-service hotels.
Annoyed that the hotel's bottom line benefits from your sacrifice? Some hotels are trying to make water-saving behavior pay for their guests. Participating Sheraton Hotels & Resorts gives guests a $5 food and drink voucher or 500 Starwood points for every day they decline housekeeping's services (except departure day).
Part of the Kimpton culture
Some hotels are making green cool.
It seems to be an easier sell for hip, higher-end chains like Kimpton Hotel & Restaurant Group's properties, which cultivate an edgier base of customers. About 85% of hotel guests participate in the chain's towel and sheet reuse program, said Mike DeFrino, Kimpton's executive vice president of hotel operations.
Bill Kimpton started the boutique hotel chain by rehabbing older buildings and turning them into hotels. Although Kimpton died in 2001, the company that bears his name still has the reputation he cultivated. Most locations welcome guests to mingle at a lobby cocktail hour, lounge in their animal-print robes and bring their pets on their stay. And many locations will lend guests a goldfish as part of the Guppy Love program.
"I think our guests expect us to push the envelope and try things that are different than what the mass-appeal hotels are doing," DeFrino said.
DeFrino's convinced that some guests don't actually mean to ask for new towels but are much like his teenage daughter, who tosses her towels on the floor at home for no good reason. "Once it's on the floor, you're going to get a clean towel," he said. (Hotel guests, not his daughter.)
The pressure on a mid-priced chain
It's trickier for other hotel chains, where sustainability isn't necessarily part of the appeal to the customer.
The mid-priced chains are competing for a more price-sensitive business and leisure traveler. Hampton Inn, which offers a hot breakfast at its nearly 1,900 company-owned and franchise locations across the country, has two environmentally friendly options for disposable plates, bowls and cutlery: 100% biodegradable Enviroware or Taterware, a resin material made from potato starch.
The chain's takeout coffee cup sleeves are made from 100% recycled fiber, and the towel reuse program simply asks customers using a door hanger to "reuse or replace" towels. No big deal either way, the sign suggests.
"We're delivering these messages in a light-hearted way. ... It's not preachy or paternalistic," said Jennifer Silberman, vice president of corporate responsibility for Hilton Worldwide, which owns Hampton.
More happens behind the scenes at Hampton, which benefits from LightStay, Hilton's company-wide sustainability system that tracks the sustainability of 200 operational practices at nearly 3,900 properties around the world. Hilton has saved more than $147 million since 2008 through efficiency projects, including reporting through LightStay, Silberman said.
Satisfying the luxury guest
You'd think environmental sustainability programs would hit a roadblock with luxury guests, who want the best of everything. Not so, said Sue Stephenson, vice president of Ritz-Carlton's Community Footprints, the chain's social and environmental responsibility program.
"It in no way diminishes the luxury experience," Stephenson said. "We still have the best towels, linens and amenities."
Many Ritz-Carlton guests now use the same sheets two nights in a row (introduced in 2011) and hang up their towels to use another day (introduced in 2009).
"We've not had a single negative guest comment but have certainly had positive guest comments," Stephenson said. "Guests want to see we're doing the right thing."
It helps that the onus is really on the business to be responsible in its construction, hotel operations, food service and landscaping, she said. "The majority of what can be done for the environment is what we can do as a business," Stephenson said.
No matter the price point, no hotelier can afford to lose a guest because he or she doesn't like the way a hotel communicates its message.
Even Kimpton's DeFrino said the boutique chain won't roll out an environmental initiative if tests show that customers don't like it. But in Kimpton's case, DeFrino found that guests approve of their efforts.
"Our guest satisfaction has improved since our green initiatives were introduced, and it's given us confidence that efforts have not deteriorated the guest experience," he said.
The tide may be turning
It's possible that younger people used to recycling and saving water will bring those attitudes into their hotel stays as they age. Ritz-Carlton's Stephenson sees children leading their parents into caring about the environment on their hotel stays.
Betting that more and more consumers want to choose environmentally friendly hotels right now, travel website TripAdvisor is launching its GreenLeaders program this year to let travelers know which hotels have sustainable practices.
About 71% of travelers reported that they planned to choose hotels based on sustainability over the next year, compared with 65% in the previous survey, according to an April 2012 Trip Advisor survey.
Yet while 81% of hotels have some green programs, almost a quarter don't communicate that fact to their guests, said TripAdvisor spokeswoman Alison Croyle.
The website is accepting applications from hotels to qualify for a "GreenLeader" or "GreenPartner" label on the TripAdvisor site based on their sustainable practices. The program will rely on traveler feedback, and any discrepancies could trigger an independent audit of the hotel.
That's information that Genevieve Hein, 33, who always hangs up her towels at hotels to reuse them the next day, would enjoy having.
"Trying to limit my impact on the environment makes me feel good," said Hein, assistant director of residence life at Sarah Lawrence College in New York.
"When I go against my green principles for the sake of convenience or to go with the flow, I feel bad about myself and guilty. I can't imagine how those feelings would enhance my vacation, which is supposed to be all about feeling good."
Do you like to participate in a hotel's sustainable programs, or do they irritate you? Please share your thoughts in the comments section below.
By Daisy Carrington
Women are nearing half of all business travelers, with many more coming from China
(CNN) -- Hotels are working overtime to accommodate the needs of one of the fastest growing demographics in the travel industry: businesswomen.
"Women are nearing half of all business travelers, and they make up 85% of purchase choices in the household," says Carolyn Pearson, the founder of Maiden-Voyage.com, a website that connects female business travelers across the globe and rates femme-friendly hotel brands.
"A woman might choose a hotel for business travel and then, if she likes it, go back for a weekend stay, or book the room again with the family. Hotels are starting to realize that when it comes to travel decisions, women are really influential."
Pearson also trains hotels to look at their service from a female perspective, enabling them to tweak what they offer to appeal more to women.
"We take the entire hotel staff -- from concierge to food and beverage -- and really get them to see their hotel through a woman's eyes. We identify two things: how can they improve her experience, and how can they create more loyalty and value so that she's more likely to return," she explains.
Maiden Voyage's rankings are based not simply on amenities but also on a hotel's discretion and safety.
"Does the receptionist announce the room numbers out loud?" says Pearson. "Are the rooms located next to the lifts?"
The Sofitel Le Grand Ducal, Luxembourg, for instance, receives high marks because of its low-risk location, 24/7 manned reception, on-site secure parking, room service delivered by female staff, as well as for its high-powered hair dryers and Hermes toiletries.
"There are differences between what men and women need," says Judi Brownell, professor and dean of students at the School of Hotel Administration at Cornell University.
"Most women are more particular than their male counterparts. Both are concerned with safety and comfort but these things make more of a difference to women travelers. They want to feel that hotels have taken into consideration their needs as women, and so appreciate the small things that are done to make then feel recognized."
They Hyatt hotel group has spent the last 18 months surveying guests in 40 facilitated group discussions around the world on how they can improve their services. It was the largest guest listening exercise ever conducted by the brand, and it was made up completely of women.
"We've found that approximately 80% of all business travel decisions are made by females," notes Kristine Rose, Hyatt's senior vice president of brands.
"Whether it's a family trip, and mom is deciding what hotel to stay in, or it's a travel agent -- most of whom happen to be female. There's a rise of female travel globally, especially in China, where more and more women are traveling every day."
Based on the feedback of their female contingent, Hyatt rolled out a number of innovative amenities across all its brands (over 500 locations worldwide), including adding the dermatologist-approved KenetMD Skin Care line to their list of bath amenities.
It also introduced the "Hyatt Has It" program whereby Hyatt hotels stock everything and anything a traveler might have forgotten to pack, from deodorant to humidifiers (and every color of nail polish under the sun).
Guests can borrow these items free of charge, or purchase them at retail value. Though the initiative benefits all guests, regardless of gender, Rose says the program was inspired by the survey responses of their women travelers.
"When we talked to some women, they were very vocal about not being perfect all the time. They said, 'I forget things, I don't always want to worry about whether I packed shampoo or conditioner.'"
This sort of catered service seems to have replaced the trend of "female-only" floors that surfaced in the hospitality industry last year. Some hotels maintain a single-sex block of rooms. The Georgian Court Hotel in Vancouver, for instance, has the Orchid Floor, a group of 18 rooms stocked with Aveda products, complimentary fashion magazines and the type of gadgets that supposedly speak to a woman's heart, such as curling irons and hair straighteners.
Some hotels that originally instated single-sex units have since done away with them. Don Shula Hotel in Florida was one of the first hotels to introduce the concept back in 2006. Their Patrician Rooms had enlarged makeup mirrors, women's magazines and breast exam cards in the showers. During renovations last year, the hotel decided their occupancy was too low to justify their continuance.
"They served their purpose a few years back but simply lost their luster over time," admits Lisa Gory, the hotel's director of sales and marketing.
Hyatt has also eschewed installing all-female floors.
"There's a difference between creating a tailored experience that meets their needs, and calling them out as a group of people who need special treatment. They actually consider that kind of offensive," says Rose.
Berita Resmi Statistik No.18/03/Th.XVI, 1 Maret 2013
Business travellers are seeking respite for a few afternoon hours pre-meeting or post flight, and hotels are responding.(David H Lewis/Getty)
Hotels that rent rooms during the day were once considered the domain of red light district properties for illicit rendezvous. But now you’re just as likely to find an executive traveller checking in during these hours to freshen up before a meeting or relax after a long-haul flight and then leave.
Although airport hotels have offered this service for transiting passengers for more than a decade, it is only in the last few years that city hotels have jumped on the idea, hoping to maximise the use of rooms that would otherwise be sitting empty. Guests will usually be asked to leave before 6 pm or 7 pm so the rooms can be readied for overnight visitors, and the hotel will not normally offer an hourly rate, just a fixed price for the day.
“This gives executives a room to have a sleep, refresh, use the leisure facilities and catch up with some work in peace,” said Sophie Simpson, director of sales at De Vere Dunston Hall, a hotel in Norwich in the UK. “We provided this service in the last few years due to requests from travellers coming in on early flights or travelling overnight.”
However, despite this service being available from global chains such as Holiday Inn, Ibis, Novotel, Hilton and Sheraton, most hotels – including airport hotels – don’t promote the service on their websites. The best way to find out is to call ahead, ask if a day check in is possible and how early/late you can check in/check out.
To find out more, there are a few additional resources you can turn to. The most significant is the Belgium-based website Between9and5. Despite the name, you can book stays between 8 am and 7 pm in two to five star hotels around the world. It is partnered with many global hotel brands including Radisson, Hyatt, Best Western and Marriott, and rates are dependent on how busy the hotel is and what time rooms are needed for overnight guests. The site claims to offer up to 70% off the lowest overnight prices in some cases.
France-based website Dayuse-hotels has similar day rates at 400 hotels across nine countries from Italy to the US, and is growing. Rooms can be as low as £79 for the day in central London or $100 in Manhattan. The site suggests using the room to store luggage, as a second office or even – as the concept originally began – for lovers seeking discreet encounters.
Advertisements for the Hans Brinker Budget Hotel in Amsterdam.
While another hotel might brag about its comfortable beds, spectacular views and excellent customer service, the Hans Brinker Budget Hotel in Amsterdam promises a lift that rarely breaks down, a door that locks and comfort comparable to a minimum security prison.
Proclaiming itself as “The Worst Hotel in the World”, the Hans Brinker goes so far as to recommend a list of nicer places to stay in the Dutch capital, including the Hotel de L’Europe, Hotel Krasnapolsky and the Intercontinental Hotel — all luxury spots with the finest amenities. In fact, of the hotel’s 16 recommendations, the Hans Brinker clocks in at 15, just below an abandoned mine shaft and just above an unmarked grave.
The amenities are stark; the hostel-style rooms sleep up to eight in metal bunk beds with blue metal lockers to store valuables, and the ensuite bathrooms offer little more than simple white tile decor, no free shampoo or soap in sight.
Still, with beds available for only 22.50 to 53.50 euros per person per night (with private twin or three bed rooms available for the higher price), the 127-room hotel near the Keizersgracht tram stop manages to remain almost fully booked most of the year with students and backpackers looking for no-fuss accommodation within walking distance of the red light district and many of the city’s museums.
Those that take the plunge report back with mixed reviews, with the hotel ranking at 59th out of 130 similar lodgings in Amsterdam on the user review site TripAdvisor. “You get what you pay for,” said one reviewer. “It wins by its proximity. I was pretty happy we didn’t stay at the hotel all the time though.” Other reviewers found the hotel’s self-description on point “The rooms were like prison cells, with rickety old beds and metal lockers that didn’t close properly. Walking down the hallways was like walking through an abandoned old hospital… this is quite simply the worst hotel on Earth.”
As the Hans Brinker suggests (at number 11 on its list), a sleeping bag on the side of the motorway might be a better option.
TEMPO.CO, Amsterdam-Het Arresthuis sempat menjadi tempat paling menyeramkan di Belanda. Tiap orang yang masuk ke sana, pasti ingin segera keluar. Berdiri pada 1862, bangunan ini langsung membangun reputasi sebagai penjara yang sangat menakutkan.
Tapi itu 150 tahun silam. Kini, setelah penutupan penjara dan renovasi, ratusan orang berbondong-bondong datang ke Het Arresthuis. Bahkan mereka rela membayarkan uangnya untuk mendapatkan sel di sana. "Sekarang, Het Arresthuis berubah menjadi hotel dengan 40 kamar nan luas," tulis Mail Online, Selasa, 26 Februari 2013. "Ada 24 kamar standar, 12 deluxe, dan empat suite yang tersebar ke tiga lantai."
Tiap sel Het Arresthuis memiliki mesin pendingin ruangan, televisi layar datar, mesin kopi serta teh, jaringan WiFi gratis, lengkap dengan kasur nan empuk. Bahkan para tamu dapat menikmati sauna; berkegiatan di pusat kebugaran; atau bersantai di teras dekat pohon zaitun, kebun organik, serta kolam kecil.
Pintu kamar Het Arresthuis mirip dengan sel isolasi. Warna hitam pekat, dengan kotak intip pada bagian tengah. Sedangkan di depan pintu kamar, hanya ada selasar selebar satu meter yang dibatasi dengan pagar besi. Dan di seberangnya, berderet puluhan pintu kamar lainnya. "Pada lantai dasar, terbentang selasar selebar 3,5 meter dengan jejeran sofa, meja, dan lampu."
Di hotel penjara ini, wisatawan juga dapat menyesap pelbagai minuman beralkohol yang tersaji di bar. Sedangkan untuk menyantap makan malam, pengelola hotel penjara menyediakan meja panjang berbalut taplak putih. Dengan hiasan lilin dan bunga di tengah meja, tiap tamu harus menyantap panganan sambil mengenakan serbet dan topi garis-garis. "Motif garis hitam-putih itu mirip dengan seragam napi."
Pada 2002, bagunan ini sempat kembali dibuka sebagai penjara. Namun ditutup permanen di pertengahan 2007. Setelah itu, barulah dilakukan pembangunan hotel. "Het Arresthuis penah dijuluki bolletjesbajes, artinya penjara stuffer."
Het Arresthuis sendiri bukan satu-satunya mantan penjara yang beralih menjadi hotel. Pada 1996, Penjara Oxford pun menjelma sebagai Hotel Malmaison. Ada pula Lowengraben Jailhotel di Lucerne. Dibangun pada 1862, bangunan itu berfungsi sebagai penjara hingga 1998. kemudian menjadi hotel.
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